Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Share Pet Story Inc. ("Company," "we," "us," or "our"), the operator of SnapLexicon (the "Service," "App," or "Platform").

By downloading, installing, accessing, or using SnapLexicon, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

You must be at least 13 years of age to use SnapLexicon. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly collect personal information from children under 13.

Description of Service

SnapLexicon is an AI-powered mobile and web application that provides the following services:

• Smart Identification: Snap photos of plants, food, objects, and other items to receive AI-generated information including species details, care instructions, cooking information, cultural context, and more.
• AI Design & Planning Tools: AI-assisted planning for spaces, events, farms, land development, budget design, and lawn and garden management, including AI image generation and editing capabilities.
• Vendor Recommendations: Curated vendor suggestions related to projects, including furniture suppliers, event professionals, contractors, and specialty service providers.
• Document Export: Generation and download of PDF reports summarizing project plans, designs, and AI-generated recommendations.
• AI Chat Assistance: Contextual AI chat within projects to assist with design decisions, planning questions, and project-specific queries.

AI Services Disclaimer & Limitations

3.1 Nature of AI Technology

Artificial intelligence systems, including large language models and image recognition systems, are probabilistic in nature. This means:

• AI can and does produce incorrect, incomplete, or misleading information
• AI may misidentify plants, food items, objects, or other content
• AI-generated design recommendations may not be structurally sound, code-compliant, or professionally appropriate
• AI-generated information may be outdated, biased, or fabricated (sometimes referred to as "hallucination")
• AI identification results should never be used as a sole basis for decisions regarding edibility, toxicity, or safety of any item

3.2 No Expert Substitution

SnapLexicon's AI tools are intended to supplement — not replace — the judgment of qualified professionals including but not limited to: botanists, nutritionists, physicians, architects, interior designers, civil engineers, landscape architects, event planners, financial advisors, and legal professionals.

We strongly recommend consulting appropriate licensed professionals before making significant decisions based on any AI-generated content from our Service.

3.3 Third-Party AI Providers

SnapLexicon utilizes AI services from third-party providers including but not limited to OpenAI, Anthropic, Google, and other AI service providers as we deem appropriate at our discretion. We reserve the right to change, add, or remove AI providers at any time without notice.

Your use of SnapLexicon means that certain content you submit (including but not limited to images, text, location context, and project details) may be processed by these third-party AI providers. By using the Service, you consent to this processing. We transmit your content to these providers solely to fulfill the functionality of the Service.

3.4 Reporting System

We take AI accuracy seriously. SnapLexicon includes a built-in reporting system that allows users to flag incorrect, inappropriate, or harmful AI-generated content. We encourage users to use this system as it helps us continuously improve the accuracy and safety of our AI features. Submitting a report does not constitute grounds for a refund.

User Accounts & Security

4.1 Account Registration

To access most features of SnapLexicon, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password confidential and not share it with third parties
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. Share Pet Story Inc. will not be liable for any loss or damage arising from your failure to comply with these security obligations.

4.3 One Account Per User

Each user is permitted one account. Creating multiple accounts to circumvent bans, restrictions, credit limits, or refund policies is strictly prohibited and may result in permanent termination of all associated accounts.

Payments, Credits & Subscriptions

5.1 Credit System

SnapLexicon operates on a credit-based system. Credits are consumed when you use AI-powered features. Purchased credits never expire and are non-transferable between accounts.

5.2 Subscription Plans

Subscription plans provide a monthly credit allowance that resets each billing period. Unused monthly credits do not roll over to the next period. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.

5.3 Payment Processing

Payments are processed through third-party payment processors including Stripe (for web purchases), Apple App Store (for iOS in-app purchases), and Google Play (for Android in-app purchases). By making a purchase, you agree to the applicable terms of these payment processors.

5.4 Price Changes

We reserve the right to change subscription prices and credit package pricing at any time. Existing subscribers will be notified of price changes with reasonable advance notice before their next renewal date.

5.5 Taxes

Prices displayed may not include applicable taxes. You are responsible for all applicable taxes associated with your purchases.

Refunds, Disputes & Abuse Prevention

6.1 General Refund Policy

All purchases of credits and subscriptions are generally final and non-refundable, except as expressly required by applicable law or as outlined in this section.

Refund requests for subscription charges may be considered in cases of technical failure that prevented access to the Service for a substantial portion of a paid billing period. Refund requests must be submitted to support@snaplexicon.com within 7 days of the charge.

6.2 AI Credit Usage — No Refunds

Credits consumed for AI processing are non-refundable once the AI computation has been initiated, regardless of whether the output was satisfactory. This policy exists because:

• AI computation costs are incurred by us upon request submission
• Our third-party AI providers (OpenAI, Anthropic, Google, etc.) do not provide us with refunds for AI processing costs
• The nature of AI means results cannot be guaranteed to meet subjective expectations

If you are dissatisfied with an AI result, please use the in-app reporting feature to flag the issue, which helps improve our Service.

6.3 Chargeback & Dispute Abuse Policy

We monitor all user accounts for patterns of payment abuse. The following behaviors constitute payment abuse and are strictly prohibited:

• Filing chargebacks or payment disputes after using AI features (particularly after heavy usage)
• Claiming non-delivery of a digital service that records confirm was delivered and consumed
• Repeatedly requesting refunds for AI output quality after actually using and consuming the credits
• Circumventing our refund policy through payment processor dispute systems
• Filing fraudulent claims of unauthorized transactions for purchases made by you or with your account credentials

6.4 Our Response to Abuse

When we detect or reasonably suspect payment abuse, we will take the following actions:

• Evidence Collection: We will compile all available evidence including but not limited to: account activity logs, AI feature usage records, credit consumption records, IP address history, device identifiers, login records, API call logs, and any other data available to us that demonstrates the Service was accessed and used.
• Dispute Submission: We will submit this evidence to Stripe, Apple, and/or Google (as applicable) to contest any chargeback or dispute filed. We have a documented track record of winning disputes where evidence clearly shows service delivery.
• Account Suspension: Upon detection of suspected payment abuse, your account may be immediately suspended pending investigation.
• Permanent Account Ban: Confirmed payment abuse will result in permanent termination of your account(s) and prohibition from creating new accounts. This includes any accounts associated with the same email address, device, payment method, or IP address.
• Legal Action: For significant amounts, we reserve the right to pursue legal remedies including but not limited to civil claims for damages, fraud, and unjust enrichment.
• Platform Reporting: We may report confirmed fraudulent activity to Apple, Google, Stripe, and other relevant platforms, which may result in consequences outside of our direct control.

6.5 Apple & Google Subscription Cancellations

For subscriptions purchased through the Apple App Store or Google Play, cancellations and refund requests must be handled directly through those platforms per their respective policies. We are not able to process refunds for App Store or Google Play purchases directly.

Prohibited Conduct

You agree not to use SnapLexicon to:

• Violate any applicable local, state, national, or international laws
• Submit harmful, offensive, threatening, abusive, or illegal content
• Attempt to reverse engineer, decompile, or extract source code from the App
• Use automated scripts, bots, or crawlers to access the Service
• Circumvent or attempt to circumvent any security measures
• Share your account or allow others to use your credentials
• Submit copyrighted material you do not have rights to use
• Use the Service for commercial resale or redistribution without written permission
• Attempt to overwhelm our systems through denial-of-service attacks
• Collect or harvest other users' data without consent
• Impersonate any person or entity
• Create multiple accounts to circumvent restrictions or bans
• Submit content designed to manipulate or deceive our AI systems

Intellectual Property

8.1 Our Property

SnapLexicon, including its design, logo, code, features, and all content created by Share Pet Story Inc., is owned by or licensed to Share Pet Story Inc. and is protected by copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain ownership of content you create and submit to SnapLexicon (such as photos you snap). By submitting content, you grant Share Pet Story Inc. a worldwide, royalty-free, non-exclusive license to use, process, store, and transmit your content solely for the purpose of providing the Service to you, including transmitting it to third-party AI providers.

8.3 AI-Generated Content

AI-generated content produced by the Service in response to your inputs may be subject to the terms of our third-party AI providers. You may use AI-generated output for personal and commercial purposes, subject to our Terms and applicable law. We make no warranties as to intellectual property rights in AI-generated content.

Third-Party Services & Partners

SnapLexicon integrates with and relies upon various third-party services to deliver its features. These include but are not limited to:

• AI Providers: OpenAI, Anthropic, Google AI, and others as selected at our discretion
• Payment Processors: Stripe, Apple App Store, Google Play
• Cloud Infrastructure: Amazon Web Services (AWS)
• Analytics: We may use analytics providers to improve the Service
• Vendor Data: Third-party vendor databases and APIs

We reserve the right to add, remove, or change third-party service providers at any time without notice. Your use of SnapLexicon constitutes consent to the processing of your data by these providers to the extent necessary to provide the Service.

Share Pet Story Inc. is not responsible for the availability, accuracy, or conduct of third-party services. Each third-party provider is governed by their own terms of service and privacy policies.

Disclaimers

Share Pet Story Inc. does not warrant that:

• The Service will be uninterrupted, error-free, or secure
• Any AI-generated content is accurate, complete, or suitable for any particular purpose
• The Service will meet your specific requirements
• Any defects will be corrected
• Vendor recommendations are endorsed, verified, or guaranteed by us

Use of AI-generated content is at your sole risk. Share Pet Story Inc. shall not be liable for any damages resulting from your reliance on AI-generated content, including misidentification of plants, food, or other items; structural or safety issues arising from AI design recommendations; or any other harm resulting from acting on AI-generated information without consulting qualified professionals.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SHARE PET STORY INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, business, or goodwill
• Personal injury or property damage resulting from AI-generated content
• Unauthorized access to or use of our servers
• Any third-party conduct or content
• Errors or omissions in AI-generated content
• Decisions made based on vendor recommendations

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Share Pet Story Inc. and its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Service
• Your User Content
• Your violation of any third party's rights
• Any harm caused by your reliance on AI-generated content
• Your fraudulent payment disputes or chargebacks

Termination

13.1 Termination by You

You may terminate your account at any time by contacting us at support@snaplexicon.com. Termination does not entitle you to a refund of any unused credits or remaining subscription time, except as required by applicable law.

13.2 Termination by Us

We reserve the right to suspend or permanently terminate your account at any time, with or without notice, for any of the following reasons:

• Violation of any provision of these Terms
• Fraudulent, abusive, or illegal conduct
• Payment abuse or fraudulent chargebacks
• Creating multiple accounts in violation of our policies
• Activity that poses a risk to our systems, other users, or third parties
• Prolonged inactivity
• Any other reason at our sole discretion

13.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. All outstanding credits are forfeited. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law & Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Arbitration Agreement

Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association (AAA), except that either party may seek injunctive relief in a court of competent jurisdiction for matters involving intellectual property or payment fraud.

14.3 Class Action Waiver

You waive any right to participate in a class action lawsuit or class-wide arbitration against Share Pet Story Inc..

Changes to Terms

We reserve the right to update these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify users via email or in-app notification where reasonably practicable

Your continued use of the Service after any changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.

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