🗑️ Account Deletion

Delete Your Account

You can request deletion of your SnapLexicon account and all associated data at any time. This page explains how to submit your request and what happens to your data.

🏢 Share Pet Story Inc. 📱 SnapLexicon ⏱️ Response within 30 days
⚠️

Account deletion is permanent and cannot be undone. Before proceeding, please read this page carefully to understand exactly what data will be deleted and what may be retained for legal or security purposes.

01

How to Request Account Deletion

You can request deletion of your SnapLexicon account using any of the following methods. All requests are processed within 30 days of confirmation.

✉️ Method 1: Email Request

Send a deletion request email to our support team. Use the template below for fastest processing.

02

What Gets Deleted

When your deletion request is processed, the following data associated with your SnapLexicon account is permanently and irreversibly deleted:

Data Type Description Status
Account profile Name, username, email, password, profile photo, bio ✓ Deleted
Identification history All plant, food, and object identifications you performed ✓ Deleted
Design projects Space planning, event plans, farm projects, land projects, budget designs ✓ Deleted
AI-generated images All images generated or edited through the AI tools ✓ Deleted
Garden & lawn data Garden collections, plant reminders, lawn care schedules ✓ Deleted
AI chat history All AI chat conversations within projects ✓ Deleted
Community posts Any content you shared on the community feed ✓ Deleted
Saved preferences App settings, notification preferences, theme choices ✓ Deleted
Device tokens Push notification tokens and device registrations ✓ Deleted
Unused credits Any remaining purchased or subscription credits ✓ Deleted

⚠️ Credits Are Non-Refundable Upon Deletion

Any unused purchased credits or active subscription credits remaining at the time of account deletion are forfeited and non-refundable. Please use your credits before requesting account deletion, or contact us at support@snaplexicon.com before submitting your deletion request if you have concerns about remaining credits.

03

What Is Retained & Why

Certain data must be retained after account deletion for legal, financial, and security compliance purposes. This is a standard legal requirement for all businesses.

Data Type Retention Period Reason Status
Transaction records
Purchase history, invoices
7 years Tax & accounting law ⏱ Retained
Fraud & abuse records
Chargeback history, ban records
Indefinitely Fraud prevention & security ⏱ Retained
Legal dispute records
If any legal dispute is ongoing
Until resolved Legal obligation ⏱ Retained
Aggregated analytics
Feature usage statistics
Indefinitely Product improvement ◎ Anonymized
Support communications
Emails sent to our support team
3 years Legal & dispute reference ⏱ Retained
Server & security logs
IP addresses, access logs
Up to 1 year Security & fraud prevention ⏱ Retained
Anonymized data: Aggregated analytics are stripped of all personally identifiable information. They cannot be used to identify you individually and exist only as statistical counts (e.g., "X users used feature Y").
04

Deletion Timeline

Here is what happens after you submit a deletion request:

Day 0 — Request Received You submit your deletion request via the app or email. You will receive a confirmation email acknowledging your request within 24 hours.
Days 1–7 — Identity Verification We verify your identity to ensure the request is legitimate and not submitted by a third party. We may contact you at your registered email address to confirm.
Days 7–14 — Account Deactivated Your account is immediately deactivated. You can no longer log in. Your data becomes inaccessible to you and other users during this period.
Days 14–30 — Data Deletion Processed All deletable data (see Section 2) is permanently removed from our primary databases and active storage systems.
Day 30 — Deletion Complete You receive a final confirmation email that your account and associated data have been permanently deleted. Backup systems are purged within an additional 30 days.
Day 60 — Backup Purge Complete All backup copies containing your personal data are permanently overwritten. Only legally-required retained data (Section 3) remains.
05

Alternatives to Full Account Deletion

Before requesting full account deletion, consider these options that may address your concerns while preserving your data:

🔕 Disable Notifications

Turn off all push and email notifications in Settings → Notifications. You keep your data but stop receiving messages.

🔒 Deactivate Account

Request temporary account deactivation by emailing support@snaplexicon.com. Your account becomes inactive but data is preserved. You can reactivate anytime.

🗂️ Download Your Data First

Request a copy of your data before deleting. Email support@snaplexicon.com with subject "Data Export Request" and we will send you your data within 30 days.

🔏 Privacy Settings

Adjust your privacy settings in Settings → Privacy to control what data is shared, who can see your content, and opt out of analytics.

06

After Your Account Is Deleted

  • ✗ You cannot log in — your credentials are invalidated immediately upon deactivation.
  • ✗ Your projects are gone — all identification history, design projects, and garden data is permanently deleted.
  • ✗ Credits are forfeited — unused credits cannot be recovered or refunded after deletion.
  • ✓ You can create a new account — using the same or a different email address after deletion is complete (30 days).
  • ✓ Subscription cancellation — account deletion does not automatically cancel active App Store or Google Play subscriptions. You must cancel those separately through Apple or Google before requesting deletion.

📱 Cancel Subscriptions First

If you have an active subscription through the App Store or Google Play, please cancel it before requesting account deletion to avoid future charges:

  • iOS: Settings → [Your Name] → Subscriptions → SnapLexicon → Cancel
  • Android: Google Play → Profile → Payments & subscriptions → Subscriptions → SnapLexicon → Cancel
07

Contact Us

For questions about account deletion, data retention, or to submit a deletion request:

📬 Submit Your Deletion Request

Include your registered email address and username in your request for fastest processing.

Email: support@snaplexicon.com App: SnapLexicon Company: Share Pet Story Inc. Response time: Within 24 hours Process time: Up to 30 days